Revolut Review

revolut review

The Two Minute Review

66% The Grade

Revolut has the most innovative current accounts out there. It was actually hard in writing this review to cover all the features. Great exchange rates, a brilliant app experience and the ability to buy crypto and shares are the standout features. Early salary payment, savings vaults and various insurances on premium accounts are just some of the others. You won’t get to speak to a person though.

PROS

  • ✈️ Fantastic travel rates.
  • 📈 Ability to buy shares and crypto.
  • 📱 Loads of features in the app from budgeting to bill splitting.
  • 💰 Get your salary a day early.

CONS

  • 🏦 No branches or telephone support.
  • 💸 Can be difficult to understand all the fees and you’ll probs have to pay for a premium account to totally avoid them (though this can still represent very good value).
  • 📜 Not a bank but an “e-money institution” meaning don’t get FSCS protection, though bank does have to ring fence your deposits.

Ranked #6 of 25 personal current accounts in the UK.

Expert Score
75%
User Score
65%

What The Experts Say

Broker chooser logo

4.4/5

Broker Chooser gave Revolut a 5 for ease of opening the account, but only a 1.8 for customer service overall saying that “it is sometimes hard to get the relevant answers”

Sortter logo

4.7/5

“Revolut is bringing about positive change that allows you to avoid all the cumbersome and bureaucratic bottlenecks of conventional banking.”

Transumo logo

“Revolut is a modern, convenient way to manage money from an app…However, we think it a good idea to avoid keeping all your eggs in one basket. Hold on to your high street bank account and use Revolut as an every day accoun”

What Users Say

Trustpilot logo

4.4/5

Revolut has a Trustpilot rating of 4.4 but here at The Grade we like to dig a bit further.

When you exclude reviews the company has itself invited and look just at organic reviews, the average score is actually 1.85. In terms of organic Trustpilot rating this means Revolut is number 9 out of the 25 personal banks/current accounts we review.

Smart Money People Logo

4.9/5

At the last check, Smart Money People had collected 8,153 reviews which gave Revolut bank an average score of 4.9 out of 5.

See more customer reviews ->

The Deepdive

Revolut in a Nutshell?

Revolut was founded in 2015 and since then has expanded to 5,000 employees internationally and 8 million accounts internationally. It was Company of the Year at the 2020 UK Tech Awards. It’s raised over $1.5 billion in funding.

Revolut is also totally digital, not having any physical bricks and mortar location on the high street. All customer service is done through their app barring an automated line to report your card lost.

Is Revolut a Bank?

Well, no. They do not have a banking licence in the UK. However, they can operate because they have a banking licence given to the by the European Central Bank (though this again, weirdly, doesn’t make them a bank). The company says that it does plan to apply for a licence in all jurisdictions they operate.

Is My Money Protected?

Through banks you are protected via the FSCS (Financial Services Compensation Scheme) which protects deposits up to £85,000. As Revolut is not a bank and therefore not part of this scheme you do not get that protection.

However, legally Revolut is an “e-money institution” and therefore is subject to safeguarding laws about how it must handle your money as well as being regulated by the Financial Services Authority. This means that once you give Revolut your money it has to place this into a dedicated “safeguarding account” (held by the likes of Barclays) and ring-fenced it for you. This means in the event of Revolut going bust there should be enough money to pay customers what they are owed. The difference with the FSCS scheme is that is independently guaranteed whereas e-money institutions guarantee the money themselves. It may also take longer to get your money back.

You should note that any money you put in a Revolut Savings Vault or any cryptocurrency or commodities you have bought through the Revolut app will not be protected.

So with the whole bank/non-bank debate covered, let’s look at the features of Revolut accounts.

Opening a Revolut Account

As you would expect, the application process is done through their app. After verifying your telephone number you will be asked for your name, date of birth and email account. You will then have to make an initial deposit from another bank account you own. Once done you will need to verify your identity (UK passport, driving licence or foreign passport with visa).

Usually, the account can be verified and set up in 5 minutes. Your card can take about a week to come out to you, but you can have a virtual card that will work with Apple Pay and Google Pay right away.

Account Features

Revolut is perhaps the most innovative on the market. It’s got a beautifully designed app with awesome everyday features such as budgeting tools and bill splitting. On top of this, it’s excellent for spending or sending money abroad and has inbuilt features to buy crypto and stocks. There are also some types of insurance coverage available.

Revolut has 4 accounts, ranging in price from free to £12.99 a month. Each one of these gives you different access to the features above. The table below shows how it breaks down at the time of writing:

Everyday Features

Here are the basic features of the account.

Standard (Free)Plus (£2.99 monthly)Premium (£6.99 monthly)Metal (£12.99 monthly)
Free ATM withdrawals (2% after)£200 a month or 5 times£200 a month£400 a month£800 a month
Personalised cards (for a fee)YesYesYesYes
Metal cardNoNoNoYes
Cashback of up to 1%NoNoNoYes
Junior accounts1 child2 children2 children5 children
Junior FeaturesNoYesYesYes
Free card deliveryNo (£4.99 cost)YesFree ExpressFree Express
Priority 24/7 priority support in the appNoYesYesYes
Daily interest for GBP savingsUp to 0.87% AERUp to 0.95% AERUp to 1.65% AERUp to 1.95% AER

Revolut also offers “on-demand pay” that allows you to access your salary early. It’s a nice idea but employers have to register with Revolut to allow this to happen and we’re pretty sure this isn’t widespread yet.

However, even if your employer has not registered, if you have your salary paid into your account you can choose for Revolut to credit the funds to your account a day early with no fees via their “early salary” feature.

Investment

Revolut also has features for those wanting to buy crypto and invest – we really haven’t seen anything like this with any other account. They have access to over 1,500 public companies you can buy shares in.

Standard (Free)Plus (£2.99 monthly)Premium (£6.99 monthly)Metal (£12.99 monthly)
Crypto exchange fees1.99%1.99%1.49%1.49%
Crypto withdrawalYesYesYesYes
Commodity exchange fees1.5%1.5%0.5%0.5%

Travel and Protection

Spending and sending money internationally with Revolut is generally a good choice compared to other banks.

You can spend in over 140 currencies. Also, Revolut uses the real mid-market exchange rate which is typically much better than the rates you are offered via other banks. This is what makes it one of the most attractive cards for spending abroad.

However, if you do this at the weekend the markets are closed so Revolut adds a small markup (usually between 0.5% and 2.5%).

If you’re travelling a lot the higher tier plans may be for you – especially when you throw in the insurance and benefits laid out in the table below.

Standard (Free)Plus (£2.99 monthly)Premium (£6.99 monthly)Metal (£12.99 monthly)
International SpendingYesYesYesYes
No fee international payments/No fee for sending money abroadNoNo1 free a month3 free a month
Currency exchange with no fees in 30 countries on weekdays£1,000 monthly£1,000 monthlyUnlimitedUnlimited
Cashback on accommodation booked through Revolut Stays3%3%5%10%
Overseas medical insuranceNoNoYesYes
Car hire excessNoNoNoYes
Delayed flight and baggage insuranceNoNoYesYes
Winter sports coverNoNoNoYes
Free lounge access with SmartDelayNoNoYou + 1 friendYou + 3 friends
Discounted airport lounge accessNoNoYesYes

Everyday Protection

Revolut has also thrown in some extra protection benefits for its higher tears. Refund protection for example give you the ability to get refunded via Revolut if you want to return an item within 90 days of purchase.

Standard (Free)Plus (£2.99 monthly)Premium (£6.99 monthly)Metal (£12.99 monthly)
Theft and accident coverNoYesYesYes
Ticket and event coverageNoYesYesYes
Refund protectionNoYesYesYes
Safer online shoppingYesYesYesYes

Revolut Savings Vault

Revolut can also set you up a savings accounts called “vaults”. At the time of writing, these have decent rates but with them changing frequently at the moment it is worth checking out the latest rates here.

You can also switch on the “spare change” feature. Essentially it rounds up your purchases to the nearest pound and puts the difference in your savings fault. For example, if you bought a beer for £3.20 it would automatically round this up to £4 and put 80p into your savings vault.

The vaults can be given names such as “taxes”, “holiday” or whatever it is you are saving for. You can also have a shared vault with friends and family members if you are saving towards a common goal.

What We Like About The Account

It’s genuinely revolutionary. Great international travel benefits, loads of insurance options and even the ability to buy stock and crypto. There really isn’t another account that allows you to do all of this.

For those who travel a lot this card is really worth considering. The savings vault is a nice feature too with competitive rates right now.

What We Don’t Like About The Account

You do not get interest on your standard savings.

There’s no way to speak to someone if things go wrong. You have to contact a rep through the app. If you’re on the lowest tier you won’t get priority support either – however, we have seen user comments saying they have still got a response within a few minutes even without being on a paid plan.

How good is the app and digital banking?

Fantastic. As you can see above it has a shed load of features that you can access through the app. You also get the standard functions of seeing your transactions, the ability to block cards and change your details. You also get access to Apple Pay and Google Pay.

Other features include instant notifications, the ability to split bills and “pockets” which allow you to set money aside for upcoming purchases so you have a better idea of how much uncommitted money you have. There are also cashback and reward offers for various retailers.

Additionally, you also get a nice category breakdown of your spending and the ability to set budgeting goals.

Group Bills is another tool that shows how Revolut are always trying to innovate. This allows you to invite friends and family to a central group to share an expense. The catch at the moment is that it only works for fellow Revolut users.

You can also set up “virtual cards”. These are cards you can access through the app with their own long card numbers, CVCs and expiry dates. You can then use these to spend online. This is great if you want extra security online. You can also set limits for cards which could be useful if you wanted to budget in this way.

User Comments

We spend hours reading user comments to see what feedback people are giving. Here are some positive and critical comments that stood out to us:

Positive

5/5

Good for FX and Travel

Much lower fees than other providers esp. with the metal plan. Not perfect – Junior Card limits can not be modified, ATM limits do kick in at some point etc. but tech is head and shoulders above rest.

4/5

Tried, trusted and reliable

I just love Revolut. I’m a personal and a business customer because it does what it says it all. They are great value, offer comprehensive services at low cost and the FX and expenses Services knock everyone else into a cocked hat.

5/5

Fintech innovation at its finest!

I’ve tried a dozen different banks and none of them compare to Revolut. Love the invest feature with exposure to stocks and crypto. Metal card and cash back is great. Fast secure and easy to use, can’t fault it at all!

Critical

4/5

Versatile, unique and forward thinking

Unique features such as free stock trading, crypto currencies and the ability to open up up foreign accounts under your name. However, the lack of over drafts and interest may put off prospective users.

2/5

Always locking accounts !

I cannot trust revolut any more as my accounts got locked for no reason about five time this year. I provide right documents but it is an avalanche of nonsense for supposed compliance reasons. Lucky anytime did the job. I m searching for a new bank, that i can rely on. I felt trapped many times this year with being a revolut customer.

Superb tools, great concept, revolut could be my first choice and i had i. The past so much love for it. Until this huge problem popped, and stayed always. I have a correct business, with proofs of everything. They don t seem to care about customer s experience and problems.

2/5

Unreliable

They keep “pausing” access to our accounts for regular KYC checks. Infuriating and unnecessary. We are given 20 business days to respond – then the accounts are frozen after 5days!!! Totally unpredictable and impossible to rely on.

How Does It Compare Against The Competition – Can I do Better?

Revolut is ranked #7 of 25 personal current accounts in the UK. (Click to see full list)

Are there better current accounts on the market? We’re calling out the following accounts as excellent:

Best Current Account
Chase Bank
1% cashback on most purchases.

Chase has brought to the UK the kind of rewarding banking you normally only see in the states. We're hoping it starts a revolution on this side of the Atlantic. The digital experience is also first class and there is 24/7 customer support.

Remember to check out the Chase website for all the terms and conditions.

Visit Chase Bank Read Our Review
Best Switching Offer
Nationwide
£200 plus 5% interest for switching.

Currently if you switch to Nationwide they will give you £200, plus an interest free overdraft (credit check required). You can also get 5% interest on balances up to £1,500 for 12 months.

You need to set up 2 Direct Debits within 60 days. Check full conditions on the Nationwide site.

Visit Nationwide Read Our Review